"Tea is a Decision For the Mouth To Make"

We encourage you to experiment with amount of tea, steeping time, and water temperature to find your personal preference, however we do provide guidelines specific to each tea in our labeling.

• Black Tea:  1 tsp/cup, 3-5 min, 95-100 degrees Celsius (203-212 F)
• Herbal Tea and Health Blends:  1 tsp/cup, 5-10 min, 95-100 degrees Celsius (203-212 F)
• Green Tea*:   1 tsp/cup, 3-4 min, 75-85 degrees Celsius (167-185 F)
• Oolong Tea*: 1 tsp/cup, 3-4 min,  82-87 degrees Celsius (180-190 F)
• Pu-erh Tea:  1 tsp/cup, 3-6 min, 95-100 degrees Celsius (203-212 F)
• White Tea*:   1-2 tsp/cup, 3-4 min, 75-85 degrees Celsius (167-185 F)

* Oolong, Green and White tea can be steeped multiple times. Simply increase the steeping time with each subsequent infusion.

Generally, a serving of black tea has about a third of the caffeine as compared to a serving of coffee. Specifically, one serving of black tea has approximately 60-90 mg of caffeine, compared to 150-200 mg in a cup of coffee. 

Green tea has significantly less caffeine, at 35-70 mg of caffeine per cup, and white tea only 30-55 mg per cup. All our herbal teas and health blends are caffeine-free. Pu-erh has similar caffeine content to black tea. Yerba Mate contains a similar chemical to caffeine, called "matteine." See our FAQ about Yerba Mate for more information.

Caffeine levels in your tea are affected by how much tea you are using, water temperature, and steeping time. The stronger your tea is, the more caffeine you have extracted into your cup. 

Interestingly, you can remove up to 80% of the caffeine from your tea by simply rinsing the leaves for 30 seconds before steeping your tea. If you brew a second cup with the same tea leaves, the caffeine is also greatly reduced.

Yerba Mate is a tree that grows in the South American rain forest.  This healthful herbal beverage is called “The Liquid Vegetable”, high in vitamins, minerals, antioxidants, and amino acids; this healthful beverage is an appetite suppressant and provides an uplifting and energizing stimulation. Yerba Mate is made from the stems and leaves which have a natural substance called “matteine” which is chemically quite similar to caffeine. Matteine is not addictive, it is not dehydrating, and as a slower releasing energy it does not have the same crash associated with coffee.

We have a wonderful selection of herbal caffeine-free teas. Tea from the actual tea leaf “Camellia Sinesis” contains caffeine which is a natural substance produced by the plant to protect itself from environmental threats such as pests and insects. Herbal infusions are made from herbs and spices such as peppermint or cinnamon and are 100% caffeine-free. We have many botanical blends such as Organic Blueberry Rooibos which offers similar health benefits to the tea leaf such as vitamins, minerals, and antioxidants. 

The tins in which we package our tea are perfect for storage! Tea is best preserved at room temperature sealed from both light and air. 

If you buy tea in bulk, you can also use sealing glass jars or another air-tight container to store your tea, just be sure to keep them out of the sun.

Natur'el Tea has an approximate shelf life of three years. Although spices and herbs never officially "go bad," the quality and flavour naturally diminish over time.

Like the wise old Englishman will tell you, always use freshly boiled water! 

Aside from water from a fresh mountain stream, filtered tap water or spring water tends to make the best tasting tea. Avoid distilled water and mineral water. 

For the best fragrance and flavour, boil extra water to pre-warm your cups and teapot before steeping or pouring tea. 

At Natur'el Tea, our priority is to use dried herbs and spices to create our gentle, healthful flavour profiles. Our organic flavour concentrates are extremely concentrated water soluble liquids containing no alcohol or sugar, and set in an organic gum acacia base. Every organic flavour concentrate in this category is certified Organic, Kosher, Vegan, Gluten Free, and contain no allergens. 

Shipping destinations:

• Local deliveries within the Bow Valley are made by us to your door.
• We ship both within Canada and worldwide.
  

Shipping times:

• Local orders within the Bow Valley are delivered within 1-2 business days
• Orders in Western Canada take 2 business days to be delivered to you and we ship within 1 business day. Orders across Canada can take 5-7 days to arrive. Packages within Canada are shipped by Canada Post or a courier service. 
• International orders can take 6-10 business days to be delivered via Canada Post, and we ship within same 1 business day. Please note: customs may delay transit time upon arrival to destination country.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $75 will have free shipping.
• Orders under $75 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

If you are having trouble receiving your order, we will be happy to track your order for you. Please email us at email us with your order ID# and we will provide you with the status of your order or contact the shipping carrier to resolve any shipping issues.  Please note if your online order has insuffient shipping fees applied to it due to the wrong zone selection in our checkout cart, if you choose to cancel your order after we have processed it, we will retain a $5 admin fee.

We take great care to see that orders are filled correctly and packaged properly to prevent any damage or breakage. If you experience a problem with your order, please e-mail us with details of the problem. We will happily rectify any problems immediately.